Intune Remote Help
Remote help aims at providing secure help-desk connections utilizing role-based access control.
- Windows 10/11 devices managed via Intune
- Android and iOS/iPadOS via companion apps
- Secure authentication using Microsoft Entra ID
- Full auditing of session start/end, permissions, and duration
How It Works
Section titled “How It Works”- A technician opens the Intune portal and selects a managed device.
- They choose “Remote Help” to generate a session link or code.
- The end user accepts the session via the Remote Help app.
- Once connected, the technician can view or take control (if granted).
All activity is logged, and permissions can be scoped via Intune RBAC roles or Conditional Access to ensure secure, policy-driven support.
Key Features
Section titled “Key Features”| Feature | Details |
|---|---|
| Integrated with Intune | Launch directly from a device record |
| Secure by design | Entra ID-based identity, Conditional Access support |
| Session logging | All actions are audited for accountability |
| Device compliance awareness | Techs can view compliance status during the session |
| Control delegation | Supports view-only or full control modes |
| App-based on mobile | Available as installable app on iOS and Android |
Best Use Cases
Section titled “Best Use Cases”- Cloud based remote access for endpoints.
- Quick support to assist with device enrollment or compliance failures
- High trust RBAC
- Supporting shared devices (e.g., lab machines) when physical access is limited
Product Integration
Section titled “Product Integration”Remote help, as an intune product is integrated with it’s software stack, providing other benefits.
- Intune aware: Knows about compliance, policy, app deployments
- Identity secure: Authenticated and scoped by Entra ID and RBAC
- ServiceNow support: Has integration options for ServiceNow, providing even stronger integration with helpdesk.